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Caring Connection

A Program Designed for Seniors and their Loved Ones

Caring Connection

Palms of Pasadena Hospital is proud to offer a program focusing on the unique needs of older adults. From the very first touch patients will feel the difference our Caring Connection program delivers. Getting to know the person, not just their condition is paramount to our care philosophy. In addition to medial needs, our Senior Care Navigator will provide assistance with each patient’s individual, societal and family requirements.

Senior Care Navigator

Keeping our patients connected to family and loved ones during care, and to community resources prior to discharge is a key component of Caring Connection. Our Senior Care Navigator will assist with this and follow our patients’ progress from the first day of their stay throughout their entire visit.

We understand that day-to-day responsibilities do not stop during a hospital visit and our health care navigator will help assure our patients that their families and loved ones are comfortable and secure in their daily routines. Whether it be transportation for a spouse, or the care of a beloved family pet, our Senior Care Navigator will coordinate needs with community resources.

Communication regarding our patient’s status will extend to families and loved ones whom they designate. Information on progress or set-backs will be communicated daily to help alleviate the stress of uncertainty and assist our patient’s successful return home.

Evaluation and Care

Many care processes do not work for seniors in the same way they do with younger patients. For this reason, our patients’ care will be managed by a multidisciplinary team specializing in geriatric medicine. Every patient will be evaluated by a clinical pharmacist to assure appropriate utilization of medications.

Evidence based order sets specific to the senior population will be used. Hearing loss, sight impairment, mobility and fall risk will be assessed and each patient will be provided individual assistance.

A major goal is to help our patients maintain their independence and prevent physical and mental decline during treatment.

Each of our patient’s cognitive and psychological status will be evaluated to develop a personalized plan of care and offer guidance and support to the patient and their caregivers.

We provide each patient with:

  • A neurocognitive evaluation
  • Identification and modification of the limitations to self-care
  • Insight to mood, thought or personality changes
  • Assistance with the management of complex medical decisions
  • A strengthening of the capacity to preform activities of daily living (ADLs)

Nutrition

Nutrition is an important part of care and recovery. Every patient will receive a personal consultation from our registered dieticians. Our specialized Caring Connection menus will take into account our patient’s individual needs while providing delicious options.

To make the hospital visit feel more like home, room service will be available for our patients, with meals delivered at our patient’s request, not at a pre-determined time. If allowed in the patient’s personalized menu plan, snacks and beverages will also be available at our patient’s request.

Return Home

To assure continuity, and reduce the chances of being readmitted, every detail of our patient’s return home will be coordinated by our Caring Connection navigator and case management specialists. Questions about special equipment, medications and medical follow-up will be discussed to assure a successful transition from the hospital.

Family members and loved ones whom the patient designates will be included in discharge planning. If needed, our healthcare navigator will assist the patient and their caregivers with rehabilitation services and will help facilitate skilled nursing or home care.

Community resources offering additional services will be identified and assistance and connection with these services will be offered.